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Refund policy

Thank you for choosing School of Technical Analysis (STA Nepal). We take great pride in delivering elite-level education in Technical Analysis, Smart Money Concepts (SMC), NEPSE analysis, and Prop Firm trading. Because our courses grant immediate access to intellectual property and proprietary digital materials, this Refund Policy outlines the clear terms and procedures governing refund requests.

1. Overview of Digital Educational Products

Upon enrollment in a digital course on STA Nepal, students receive instant access to proprietary video lectures, institutional trading frameworks, analysis models, and curriculum resources. Due to the digital and consumable nature of these intellectual assets, standard retail return rules do not apply.

2. Self-Paced Online Courses Refund Eligibility

For pre-recorded, self-paced online courses, we offer a conditional 48-Hour Satisfaction Guarantee under the following strict conditions:

  • Timeframe: The refund request must be submitted via email within exactly 48 hours of the initial purchase timestamp.
  • Content Consumption Limit: The student must have accessed/completed less than 20% of the total course lessons (tracked automatically by our LMS course player).
  • No Certificates Issued: The course must not have been completed or had a certificate of completion generated.
  • No Downloads of Proprietary Toolkits: If the course package includes downloadable proprietary indicators, spreadsheets, or cheat-sheet templates, downloading these materials renders the purchase non-refundable.

3. Live Bootcamps, Mentorship Cohorts & Classroom Sessions

Live training programs—such as intensive mentorship bootcamps, live market cohort batches, and in-person classroom courses—involve limited seating, dedicated instructor scheduling, and live interactive sessions.

  • Prior to Class Commencement: If a cancellation is requested at least 72 hours before the scheduled start date of the first live class, a refund will be issued, minus a 10% administrative and payment gateway processing fee.
  • After Commencement: Once the live batch has commenced or the first class has been conducted, fees for live bootcamps and cohorts are strictly non-refundable.

4. Non-Refundable Items & Services

The following purchases are strictly non-refundable under any circumstance:

  • Digital Ebooks, downloadable PDF guides, and publication files.
  • One-on-one personalized consultation or portfolio review sessions once held.
  • Promotional, discounted, flash-sale, or special bundle packages.
  • Third-party fees (such as prop firm evaluation challenge fees or external software subscriptions).
  • Any account terminated or suspended due to violation of our Terms & Conditions (e.g., account sharing, piracy, screen recording, or community abuse).

5. Refund Request Procedure

To submit a formal refund request, please email our billing department at support@stanepal.com with the subject line "Refund Request - [Your Order ID]" and provide:

  1. Your Full Legal Name.
  2. Your Registered Account Email Address and Phone Number.
  3. Order ID / Invoice Number and Date of Purchase.
  4. Payment Transaction Reference (e.g. eSewa, Khalti, Bank Transfer, or Card receipt).
  5. A clear, detailed explanation of the reason for your refund request.

6. Review and Processing Timelines

Once your request is received:

  • Our administration team will audit your LMS learning progress and verify eligibility within 2 to 4 business days.
  • If approved, the refund will be initiated to your original payment method within 7 to 14 business days, subject to your banking institution or digital wallet processing timelines.
  • Processing fees charged by external payment gateways (typically 2% to 4%) are non-refundable and will be deducted from the refunded sum.

7. Fraudulent Chargebacks and Disputes

We encourage students to contact us directly to resolve any legitimate billing inquiries. Initiating an unauthorized chargeback or payment dispute without prior communication is considered a breach of our Terms. In such cases, the user's account will be immediately suspended, their progress deleted, and the individual permanently barred from enrolling in any future STA Nepal programs.

8. Contact Our Billing Support

For any questions regarding billing, invoices, or this Refund Policy, please contact:

School of Technical Analysis (STA Nepal)
Billing & Support: support@stanepal.com
Kathmandu, Nepal
Website: stanepal.com